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OPERATIONAL AUDIT SERVICES

Turn operational blindspots into opportunities

Our operational audits bring fresh eyes and unparalleled industry experience to identify gaps between brand standards and service delivery.

 

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Real-time insights

You don’t have to wait for monthly reports to fill you in. Take action in real-time with on-demand reporting and insights delivered right to your inbox.

Programs that fit you

Unique businesses need unique solutions. That's why we work with you to create customized operational audit programs that match your business needs.

Custom dashboard

Measure it your way. Get visibility into key performance indicators unique to your business with our custom-built reporting dashboards.

Operational Audits

Evaluate and analyze the effectiveness, productivity, and cost-efficiency of the operations of your business while identifying areas of potential improvement. Help your teams gain the upper-hand and prepare beforehand by highlighting the root causes of recurring issues through auditing: 

  • Routine processes 
  • Production
  • Dispatch 
  • Storage and delivery

Drive operational efficiency →

Brand Protection

Ensure even the most complex brand and product standards are met across all locations, retailers, and franchises. A successful brand protection program can align the standards and expectations with what happens on the ground.  

  • Marketing signs and collateral
  • Display execution
  • Customer Service 
  • Employee’s adherence to SOP

Protect your brand →

Inventory and Pricing

An empty shelf or a price variation - both can push your customers away as much. Verifying important aspects of your business like inventory counts and pricing meet standards can keep them coming back for more.

  • Signages 
  • Adequate stock
  • Brand & competitor price check

Keep stock and price in check →

Health and Safety

Health and safety have become the prime directives for businesses, especially with the recent changes worldwide.  Ensure all-time adherence by validating health and safety standards to keep your staff and customers safe.

  • Covid-19 precautions & measure
  • Safety Administration (Employee Training)
  • Fire Prevention & Building Safety
  • Evacuation Procedure

Keep them safe →

Executive, Custom Reports

Our dedicated analysts will build custom reports on important KPIs for your business.

Historical Data

Map and understand performance over time as we analyze changes in your historical data.

Identify Data-driven Opportunities for Improvement

Uncover root causes of issues or behavior patterns with statistical modeling.

Measure

Set objectives

First, we outline key performance indicators that can provide visibility on recurring challenges, patterns, potential enhancements to policies/procedures and controls.

Design

Design

We design and implement questionnaires that align with your brand standards and provide you with precise, actionable results to achieve goals. 

Act

Execute

We work with more than one million auditors who visit your locations and do assessment using a mobile app, giving you rich data and performance feedback.

Analyze

Analyze

We deliver actionable, real-time data in interactive dashboards that allow you to dig into the areas that matter most for your business.

Repeat

Review & Improve

Ongoing measurement of operational performance helps you drive continuous improvements to your customer experience.