Performance comparison between QSR chains and C-stores
Restaurants clearly trumped c-stores in head-to-head comparisons, showing that c-stores have some catching up to do. Another interesting finding? Delivery partners picking up meals from c-stores often struggled to distinguish between pre-packaged snacks and made-to-order meals, highlighting a key area for improvement.
Impact of multiple deliveries on customer satisfaction
One major factor affecting several key metrics was drivers making additional deliveries before reaching the final destination. Customer satisfaction and order accuracy were lowest in the afternoon, between 1:31 pm and 4:00 pm.
All three service providers carved out their niche
Overall, DoorDash led in overall satisfaction, delivery speed, and accuracy. Uber Eats followed closely, excelling in ensuring food arrived at the correct temperatures. Although Grubhub ranked third, it distinguished itself by consistently delivering faster than both the estimated and promoted (advertised) times.
