The Ultimate Customer Experience Management Toolkit

Our Customer Experience Toolkit covers:

Guiding principles of customer experience management
The most important tools for customer experience measurement and how they relate to each other
Key elements to look for when choosing the right tools for your customer experience program

Download the free toolkit:

Why a CX Toolkit?

In 2022, 95% of brands said being able to keep customer experience consistent across touchpoints is important to their organization. However, only 45% said they are currently able to do so.

This glaring gap is why Intouch Insight has created this Customer Experience (CX) Toolkit.

What's Included?

Intouch Insight's CEM Toolkit is comprised of three volumes:

How to Pick a Customer Experience Management Platform
The Quick Start Guide to Customer Experience Management
The Blended Approach to Customer Experience Management

This distillation of our holistic approach was developed to help you navigate the Customer Experience landscape from Voice of Customer to mystery shopping and beyond so you can champion your own CEM program.

CX in Practice

How to Pick the Right Tool

Selecting a survey tool
Finding a mystery shopping provider
Choosing inspection software
Adopting a CX platform

Guiding principles of customer experience management

The most important tools for customer experience measurement and how they relate to each other

Key elements to look for when choosing the right tools for your customer experience program

Why a CX Toolkit?

Guiding CX Principles

CX Measurement Tools

What's Included?

CX in Practice

Download Now

About Us

Solutions

Industries

Resources