Skip to the main content.

GET STARTED

Subscribe to our newsletter

Deliver an immersive shopping experience across your stores.

The most loved retail brands are all about crafting standout experiences. Learn your audience's expectations, align operations with brand standards, and maximize every transaction — online or in-store.

TRUSTED BY LEADING RETAIL BRANDS EVERYWHERE
Giant Tiger logo SAQ logo Canadian Tire logo Jean Coutu logo

A CX Solution For Retailers Like You

 

"Intouch Insight is a great platform for us to measure customer service and the experience that our customers are getting in stores.".

 

- Michele Truelove, VP of Operations at High's

 

Mystery Shopping For Retail

Whether online, in-store, or curbside, assess the execution of brand standards across multiple locations and ensure a great shopper experience with IntouchShop® Mystery Shopping.

  • Get a clear picture of what customers experience at strategic touchpoints.
  • Maximize ROI of promotions, product launches, and limited-time offers.
  • Assess store layout, signage, and overall presentation at multiple locations.

Voice of Customers Program

From shopping experiences to post-purchase engagement, find drivers of sales and loyalty everywhere you sell with IntouchSurvey®

Checks, Audits & Inspections

We know you can’t be at multiple stores at the same time, ensuring the execution in the field delivers seamless customer experiences… but IntouchCheck® can!

  • Automate opening & closing procedures, cleaning & safety, and more. 
  • Streamline inventory and merchandising management.
  • Adhoc promotions and product recall.

Operational Audit

Evaluate back-end and front-end operations and identify gaps between brand standards and stores’ execution with IntouchAudit®

  • Verify adherence to Standard Operating Procedures (SOPs).
  • Ensure inventory, signages, and pricing meet brand standards.
  • Identify cost-saving opportunities to optimize operations efficiency.

Download Industry Report, Free Guides and More:
  • Retail Trends
  • Customer Experience Guides
  • Latest Blogs

 

Frequently Asked Questions

Here's what leaders like you want to know when implementing Customer Experience (CX) solutions in retail